Dispute Resolution

Fair, transparent, and efficient conflict resolution for freelancers and employers.

At Africa Gigsters, we ensure that every dispute is handled with fairness and clarity. Our process protects both freelancers and employers while ensuring the right outcome based on facts.

For Employers

Work not delivered on time
Work does not meet requirements
Freelancer becomes unresponsive

For Freelancers

Payment is delayed or withheld
Client requests extra unpaid work
Client becomes unresponsive

How the Dispute Process Works

1. Communicate First

Try resolving the issue directly by clarifying expectations and reviewing agreements.

2. Raise a Dispute

If unresolved, submit a dispute with a clear explanation of the issue.

3. Submit Evidence

Provide messages, agreements, and files to support your case.

4. Review

Our team evaluates all evidence fairly and objectively.

5. Resolution

A final decision is made and funds are released or refunded accordingly.

6. Closure

The case is closed and both parties are notified of the outcome.

Possible Outcomes

Full payment to freelancer
Full refund to employer
Partial payment based on completed work
Account warnings or penalties

Resolution Timeline

Initial review: 24–48 hours
Resolution: 3–7 business days
Complex cases may take longer

Need Help Resolving an Issue?

Our support team is here to guide you through every step of the process.

Contact Support